Proceedings-2002; By Raymond Urgo; Summary by Maria Christophel (2006)
This article addresses the typical situations and the typical solutions that organizations follow when documenting operational policies and procedures. It explains the unrealistic demands placed on employees and the effects of non-participation in the development of procedures. It also explains the common solutions such as hiring a writer, developing a program for employee participation, and training employees to write procedures. The article comments on the need to establish a team among supervisors, management, employees, and the stakeholders to support the efforts of a technical writer with writing and editing skills for producing performance-based communication.
An STC Special Interest Group