Calling all Policies and Procedures (P&P) SIG members! Join us in a virtual meeting of the minds on Tuesday, March 22, 2022, from Noon EST/11am CST (1 hour). Come and get to know the SIG’s new co-Managers and other volunteer leaders, find out what we’ve been up to, and learn how you can contribute. We would also like to hear from you to get your input, ideas, and interests. Feel free to submit any questions or topics of interest prior to the meeting.
The webinar is FREE. To register, reply to firstname.lastname@example.org with:
- Your name
- Your contact email address
- Any input, ideas, interests, or questions.
We will respond by sending you a link to the webinar. Thank you in advance, and we look forward to talking with you.
One more thing!
We will be attending the STC Summit in Rosemont, IL 15 -18 May 2022.
It’s not too late to join us!
Proceedings-1999; By Rebeca J. Edgerton and Jill Nicholson; Summary by Maria Christophel (2006)
This article is a brief summary of the session to be presented at the STC Conference. It is an invitation to attend the workshop for “Writing Procedures Like a Pro.” It outlines the topics of the workshop, its benefits, and advantages.
Proceedings-1998; By Michael Hughes and Loren Burke; Summary by Maria Christophel (2006)
This article introduces characteristics of procedures that produce a mismatch when compared to characteristics of users’ needs and expectations. It explains the principles of user interaction with written documentation and elaborates in detail on the emerging non-relevance of step-by-step- procedures as written today.
Proceedings-1996; By Christine Dodwell; Summary by Maria Christophel (2006)
This article provides a view of the various methods for collecting, using, and maintaining policies and procedures information. It defines internal sources, external sources, and publications as places to begin research. It explains the steps for collecting the information as interviewing, researching, outlining, detailing, and following up. It presents the need for maintaining files of the research and documentation process.
Proceedings-1999-J. Richard Flemming CMC; Summary by Maria Christophel (2006)
This article presents Playscript as a documentation technique, and addresses the most important benefits of using this technique for writing policies and procedures. It defines “Performance Orientation,” and details a method for using action writing. It establishes the need for structured writing as a complementing format to the Playscript technique to achieve clarity; and provides examples for using structured writing.
Proceedings-1996; By Diane L. Whitmer; Summary by Maria Christophel (2006)
This article provides a brief insight of the benefits inherent in using the team approach for writing policies and procedures. The article provides a method for structuring the documentation teams, for planning the writing, and for developing the documentation. The article describes team consensus, sense of ownership, stronger writing skills, and sense of hard-earned accomplishment as benefits of using the team approach.
Proceedings-1994; Raymond E. Urgo; Summary by Maria Christophel (2006)
This article is a brief summary of the discussion presented at the STC Conference. It introduces Flowcharting as a tool, which technical writers may use for communicating processes and procedures. This article notes the difference between a process and a procedure, and it defines the appropriateness of flowcharting for either. It mentions interrelation of processes, the source of flowcharting symbols, and the techniques of flowcharting design.
Proceedings-1995; Raymond E. Urgo; Summary by Maria Christophel (2006)
This article provides a brief insight into flowcharting as a tool for documenting processes and procedures. It defines flowcharting and describes its origin, format, and style. It briefly discusses tools, training, and trends.
Proceedings-2002-By Ann Rockley; Summary by Maria Christophel (2006)
This article defines dynamic content and provides examples of its use by companies of diverse operations and by E-commerce. It lists and explains the requirements for developing dynamic content, and provides a diagram that defines the process of dynamic content. It discusses the delivery of dynamic content documentation and explains the importance of dynamic content engines to retrieve the stored information. It notes this new writing method to be an opportunity for technical communicators, information designer/architect.
Proceedings-1996; By Dean Bell and Helen Smith; Summary by Maria Christophel (2006)
This article provides a brief outline of the topics that were covered in the session presented at the SCT Conference. The purpose of the session was to relate activities performed during the various phases of developing internal procedures for online delivery at Suncorp.