P&P SIG Call for Progression Session Speakers

Next year’s 2017 STC Technical Communication Summit will be held 7-10 May in Washington, DC. (National Harbor, MD).

The Policies and Procedures SIG plans to submit a proposal to present “Topics In Policies and Procedures” in the Progression Session format at the 2017 STC Summit.  P&P SIG is looking for presenters (and their topics). We’d like you to join our proposal!  If you plan to attend the conference and have an idea for a topic, we’d like you to develop your topic and present as part of our Progression Session.

We’d especially like to invite the SIG members from the former QPI and ES&H SIGs to join with P&P SIG and present with us in Washington, DC

Any STC member may join our proposal.  But you will have to act soon; the deadline for submission is 12 September 2016. I will need your information no later 09 September 2016. If you are interested, send me as much information as you can right away. mail at dawnell.com.

Of course, we encourage all SIG members to develop and propose their individual Summit topics directly to STC.  If you plan to do that, here is a link to some tips and tricks.  http://notebook.stc.org/tips-for-your-best-ever-summit-proposal

What is a “Progression Session” anyway?

“Progression Session” is a format for an educational session at conference that has as many as 10 different speakers presenting on various topics simultaneously. Each speaker will host a table with a presentation on a topic they have developed from their own area of practice. Attendees will choose a topic and sit at that table to hear a 12-minute presentation about that topic, and then move to another table to hear the next 12-minute presentation. This process repeats 3 times throughout the hour long time slot. This means attendees will hear 3 of the topics presented.

Sessions in this format are very popular and are among the best attended at the conference. Progression sessions are a great way to share a lot of information in a relatively short time. Veteran presenters and new speakers alike can hone their speaking and presenting skills as they present new topics and research.

Subject Matter for Topics

Naturally, we will be looking for topics of relevance to members of our SIGs. But this covers a wide area of related and relevant topics, such as compliance, content management, career development, process improvement, documentation management, and the tools and technologies that we all use in our profession. Of particular interest are case studies and success stories that would benefit our attendees and members.

How to Join our Progression Session

Send me your information as soon as possible and I will submit the proposal. Send me as much information as you have right away.  mail@nulldawnell.com

You will need the following information:

* Your name and contact information

* Working title for your topic.

* A short abstract or description of your topic

* A short professional bio about you, especially about any speaking or presenting experiences you may have had.

* Any further details about your topic, such as an outline or graphics (if you have them).

More information is better, but even if your presentation is not fully developed, please DO propose it anyway!

* Be sure to mention any SIG affiliations you may have.

Summit link:  http://summit.stc.org/

Any questions … email me!

Dawnell Claessen, Co-Manager, P&P SIG

mail@nulldawnell.com

The P&P SIG is pleased to announce a free webinar for our members!

Webinar 28 September 2016 – So mark your calendars!

The P&P SIG is pleased to announce a free webinar for our members!

6 Steps to Writing Effective Procedures

Introduction This topic is a brief description of 6 Steps to Writing Effective Procedures, the presentation that Information Mapping’s David Singer will deliver to the STC Special Interest Group on Policies and Procedures on September 28, 2016.
Presentation Description  

The Information Mapping Method is an internationally recognized content standard that makes information easier to write, easier to access and easier to understand. 6 Steps to Writing Effective Procedures introduces the fundamental concepts of the Method. Using real-world documentation samples to illustrate key points, the presentation emphasizes practical strategies that attendees can apply immediately to improve the quality and usability of procedures.

6 Steps to Writing Effective Procedures is approximately 40 minutes long and is followed by a question and answer session.

For those not familiar with Information Mapping, our presenter, David Singer, suggests P&P SIG Members visit the link below and sign up and view the free “Information Mapping: What is? Why Use it?” webinar.

http://www.informationmapping-webinars.com/webinar1/webinar-register.php?trackingID1=home&trackingID2=all_events&landingpage=default&expiration=default

About our presenter / speaker:

David Singer

Content Development Manager, Information Mapping US

 

David Singer’s Background
David Singer has more than 30 years of experience helping organizations achieve better control over their business-critical information. In the early 1980’s, he joined Information Mapping, Inc., founded by Robert E. Horn to bring the Information Mapping® Method for structured authoring to the marketplace. The Method is now a content standard within large enterprises and government entities around the world, and more than 600,000 people have been trained to use Information Mapping techniques.

 

David has held several positions within the Information Mapping organization. He is currently Content Development Manager at Information Mapping US, writing and speaking to audiences all over the country about content management and the Information Mapping Method. David frequently addresses these and other topics in the Information Mapping blog.

 

 

Procedure Writer Course

Absolute Consulting is offering STC Policies & Procedures SIG members a $100 rebate on their next PPA Procedure Writer Certification course, November 30 – December 2, 2015 in Nashville, TN.

Developed and managed by the Procedure Professionals Association (PPA) using input from an array of industry experts, the PPA Procedure Writer Certification is recognized as a value added approach to aligning procedure writers with best practices.

For more information on this course, visit the PPA Website (ppaweb.org) or the Absolute Consulting Website (absoluteconsulting.com).

To take advantage of this offer, see Nathan Rightmer’s Nov 10th post to the P&P Discussion List.

P&P SIG Webinar

Wednesday, 02 December 2015
12:00 noon – 1:00 pm Eastern Daylight time, USA

Using Zoupio for Publishing Policies and Procedures

This webinar focuses on using Zoupio by Lexum for internal publishing of policies and procedure documents sourced from MS Word files. Throughout many organizations, Word is the preferred drafting platform. See how Zoupio (SaaS) can propel that Word file to the next web level (hosted & mobile ready responsive design).

By the end of the webinar, you will have learned how process and publish text-heavy documents with Zoupio from MS Word files. We’ll show you how to facilitate web publishing from those Word files as well as the general best practices of web publishing for text-heavy documents.

One lucky attendee will win a $25 Amazon Gift Card.

Register now to attend.
Send an email to mail@nulldawnell.com for instructions on how to join the webinar.
This webinar is free for STC Policies & Procedures SIG members.
Not a P&P SIG member? Current STC members can join this SIG for only $10.

For over 20 years, Lexum has enabled the web publishing of tens of millions of pages of content, both on the public internet and client intranets with private industry, professional editors, international & domestic government entities, education, legal and medical sectors as well as the telecommunications industry.

Discussion Threads

This is a list of topics on the P&P SIG Discussion List.
You can read the full thread in the discussion list archives.
See the Mail Lists page for instructions.

  • “A P&P inquiry for the SIG” on Standard Operating Procedures (August 2014)
  • “Use of the second person – you and your” (August 2014)
  • “Policy” – Alternative terms (Oct 2014)
  • “Policy and Procedures Library Name” (Oct 2014)
  • “SOPs vs. other Procedures” (Dec 2014)
  • “Q&A on Tech Com for Aerospace” (Dec 2014)
  • “Cross Post from STC Lone Writer SIG” on why people do or don’t remain STC members (Jan 2015)
  • “Use of video in technical documentation” (Feb 2015)
  • “Authorization of policies” (Feb 2015)
  • “Good source for defining different levels of P&P?” (Feb 2015)
  • “Document Type Definitions?” (April 2015)
  • “What volume of information/change can someone absorb in a day?” (April 2015)
  • “Use of the second person – you and your” (April 2015)
  • “Tools for Policies & Procedures” (May 2015)
  • “Taxonomy of documents” (May 2015)
  • “Student Requesting Examples of Process Documentation” (June 2015)
  • “Policies or related materials on transgender topics” (Junly 2015)
  • “Reference Style in Policies?” (Aug 2015)
  • “Policy and Procedure Repositories” (Sept 2015)

Quarterly Update – Spring 2015

New Members & Mail Lists

Welcome to all our new P&P SIG members. Unless you opt out of receiving SIG email, we subscribe you to our Announcement and Discussion Lists. The Announcement List is used for official SIG announcements. Participating in the Discussion List is a major benefit of membership in the P&P SIG. You can will hear from other members periodically and be able to exchange ideas and information with them.
To ensure that you receive our email, please add these addresses to your email contacts or white list.

  • pp-discuss at mailer.stc.org
  • pp-announce at mailer.stc.org

STC sends subscribers a monthly reminder with your mail list passwords and instructions.

Summit 2015

Let us know if you plan to attend the 2015 STC Summit. We’ll look for you at our table at the Communities Reception, our SIG Luncheon/Business Meeting and our SIG Progession — Policy and Procedure Topics:

  • Best Practices in Policies and Procedures (Audrey Bezner)
  • Links, References and Resources for Policy and Procedures Analysts (Dawnell Claessen)
  • Career Development in Policies and Procedures (Emily Kowal)
  • What I know Versus Reality (Cindy Pao)
  • Getting Started in Policy and Procedure (Jamye Sagan)
  • Technology and Tools in Policies and Procedures (Louise Tincher)

Tuesday 23rd June, 2015, 9:45am to 10:30am.**
Dates and times of Summit sessions are subject to change. Check Lanyard for current information (http://lanyrd.com/2015/stc15/sdkpqy/).

Resources

lman.stc.org/pipermail/stc_ppsig/

SIG Status

Our current numbers (as of 05/03/15) are:

  • 481 My STC P&P Group members
  • 459 subscribers on our discussion mail list
  • 274 SIG members paid up through 2015

Corporate Value Program

Could your company benefit from the Corporate Value Program?

  • Organizations with five or more technical communicators can save on membership dues.
  • Organizations that sell technical communication products and services can benefit an array of high-impact, low-cost, exclusive marketing opportunities.

For more information, contact STC Business Development Manager Stacey O’Donnell at stacey.odonnell@nullstc.org or +1 (571) 366-1915.

If you have ideas, suggestions, questions, or comments please contact us.
You are the SIG!
Your leaders and volunteers,

  • Dawnell Claessen & Emily Kowal, SIG Co-Managers
  • Louise Tincher, Membership and Volunteer Coordinator
  • Audrey Bezner, Website and Newsletter Manager

Summit ’15 is 21 -24 June in Columbus, Ohio. P&P SIG will be there!

The Policies and Procedures SIG is gearing up for another great Conference in Columbus, Ohio NEXT WEEK! Below is a quick preview of P&P SIG-related and SIG-sponsored events, as well as a selection of sessions that may be of interest to policies and procedures professionals.  Check your Conference Program for times and locations of other sessions.

 Sunday, June 21

8:00 a.m. – 12:00 p.m. Leadership Program

5:30 – 6:45 p.m. Opening Keynote (Nancy Duarte)

Regency Ballroom

7:00 – 8:30 p.m. Welcome Reception and EXPO

Monday, June 22

8:30 – 9:15 a.m. Progression: Business Management Topics

  • Solving People Problems (Beth Agnew)
  • Communicating with Clout: Enhancing Your Organizational Power (Liz Herman)
  • Approvals: How High (or Low) Should You Go? (Emily Kowal)
  • Simple Scheduling: Tracking Projects in Excel (Mike Sawyer)
  • Copyright Licensing for Review and Reuse (Dylan Tuttle)

Regency Ballroom

8:30 – 9:15 a.m. 6 Steps to Writing Effective Procedures (David Singer)

Union A

11:00 a.m. – 12:00 p.m. Annual P&P SIG Business Meeting.  This is our only face to face meeting of the year. Every SIG member is invited (and encouraged) to attend and participate. We will provide attending SIG leaders, members and volunteers a report and we will hear SIG news, stats and make our plans for the coming SIG year. Directly after our meeting, we will adjourn to lunch at Market Stand Café in our hotel for a networking lunch. All attendees and guests are welcome to join us for lunch at this modest priced restaurant. The SIG will buy lunch for P&P SIG members who attend our business meeting.

1:00 p.m. – 1:45 p.m. Information Design for Technical Communicators (Linda Oestrich)

Delaware A

3:45 – 4:30 p.m. Get Out of Your Office: Conducting Successful Site Visits (Rhyne Armstrong)

Franklin A

3:45 – 4:30 p.m. Performing a Global Audit (Leah Guren)

Franklin C

5:00 – 6:00 p.m. STC Annual Business Meeting

Regency Ballroom

Tuesday, June 23

9:45 a.m. – 10:30 a.m. Progression: Policy and Procedure Topics

  • Best Practices in Policies and Procedures (Audrey Bezner)
  • Links, References, and Resources for Policy and Procedures Analysts (Dawnell Claessen)
  • Career Development in Policies and Procedures (Emily Kowal)
  • What I Know Versus Reality (Cindy Pao)
  • Getting Started in Policy and Procedure (Jayme Sagan)
  • Technology and Tools in Policy and Procedure (Louise Tincher)

Regency Ballroom

11:00 a.m. – 12:30 p.m. Communities Reception

Check the P&P SIG table in the exhibition hall for news, flyers, and updates!

Expo Hall

5:00 – 7:00 p.m. Honors Reception

Regency Ballroom

Wednesday, June 24

8:30 – 9:15 a.m. The Secure Communicator (Ben Woelk)

Delaware D

11:00 a.m. – 12:30 p.m. Closing Keynote (Denise Jacobs)

Quarterly Update – Winter 2015

New Members and Mail Lists

Welcome to all our new P&P SIG members. Unless you opt out of receiving SIG email, we subscribe you to our Announcement and Discussion Lists. The Announcement List is used for official SIG announcements. Participating in the Discussion List is a major benefit of membership in the P&P SIG. You will hear from other members periodically and be able to exchange ideas and information with them.
To ensure that you receive our email, please add these addresses to your email contacts or white list.

  • pp-discuss at mailer.stc.org
  • pp-announce at mailer.stc.org

STC sends subscribers a monthly reminder with your mail list passwords and instructions.

Membership Renewals

STC is a non-profit professional association. We depend on your dues to support programming and other activities. 2014 STC Memberships expired on December 21st. Membership lists will be purged on Jan 15th. If you haven’t already renewed your membership, please do so now.

Corporate Value Program

Could your company benefit from the Corporate Value Program?

  • Organizations with five or more technical communicators can save on membership dues.
  • Organizations that sell technical communication products and services can benefit an array of high-impact, low-cost, exclusive marketing opportunities.

For more information, contact STC Business Development Manager Stacey O’Donnell at stacey.odonnell@nullstc.org or +1 (571) 366-1915.

Webinar

Forty three people attended our October 16th webinar by Early & Associates (www.earley.com): SharePoint Information Architecture: Improving the Policy and Procedure Process.
If you missed it, SIG members can still view the recording at http://tinyurl.com/STC-PP-SIG-webinar.

Policies & Procedures Progression

Topics for the Policies and Procedures Progression at the 2015 STC Summit will include:

  1. Links, references and resources for policy and procedures analysts. A presentation and discussion of a bibliography of printed and online resources for everyday use in policy and procedure. — Dawnell Claessen
  2. Topic: Career Development in Policies and Procedures. Practical tips and ways to develop your skills set, gain experience and advance your career in policies and procedures. — Emily Kowal
  3. Technology and Tools in Policies and Procedures. An overview of some of the technology and tools we use to write, reviews, organize and deliver our policies and procedures. — Louise Tincher
  4. Getting Started in Policy and Procedure – What I know now that I wish I’d known then. A presentation and discussion of what I consider my most helpful lessons learned in policies and procedures. — Jamye Sagan
  5. Best Practices in Policies and Procedures. A set of guidelines and tips and tricks for policy and procedures analysts to work with. — Audrey Bezner
  6. What I Know Versus Reality. What we memorialize in a policy or procedure versus what really happens in the field. Releasing a policy or procedure that has been approved, but was never edited by me. Hurry up and produce this document; wait and wait and wait to release it. What should be versus what the field says. — Cindy Pao
  7. Documentation and Compliance: What regulations do you answer to? All industries have regulations, sometimes multiple sets of conflicting regulations. The key to compliance is clear documentation – policies, procedures, and forms, etc. — Sherri Henkin

Miscellaneous

Don’t forget:

  • Our Linked In Group
  • Our website at: http://www.stc-pp.org. We’ve posted instructions for the SIG mail lists, our SIG newsletter archive, and existing policy and procedure related article reviews.
  • STC plans to retire the My STC groups.

SIG Status

Our current numbers (as of 01/05/15) are:

  • 478 My STC P&P Group members
  • 388 subscribers on our mail list
  • 151 SIG members paid up through 2015
  • 197 SIG members PAST DUE TO RENEW

In Case You Haven’t Noticed

The STC Policies and Procedures SIG is a part of a professional organization, but our SIG is run by volunteers. STC International provides support such as hosting our website and mail lists, processing dues and membership lists, and coordinating the annual Summit. However the SIG itself has no paid staff and we depend on volunteer contributions.

One volunteer writes the Quarterly Updates and maintains the mail lists. Four of us launched the new SIG website with help from STC IT & Web Manager Kobla Fiagbedzi. Two of us coordinated the fall webinar. Seven of us (see below) plan to share our expertise through a progression at the STC Summit in June.

That leaves 381 subscribers who are sitting on your hands. If you value this SIG, then we need your participation to make it a vital and active community. Some of you must be experienced professionals with knowledge and experience to share. Others must be newbies, who are asking yourself:

  • How do I build a network of professional contacts?
  • How do I build my professional expertise, reputation, and portfolio?
  • How do I locate new employment opportunities (and by-pass the black hole in HR)?

Well it’s right here in front of you. We need volunteers to locate and review policies and procedures related resources (publications, webinars, presentations, classes, etc.) for our mail list and website. Reviews don’t have to be long – just relevant. We could also use someone to summarize and mail list discussions and cross-post them to the website. A webinar coordinator would be nice too.

If you have ideas, suggestions, questions, or comments please contact us.
You are the SIG!
Your leaders and volunteers,

  • Dawnell Claessen & Emily Kowal, SIG Co-Managers
  • Louise Tincher, Membership and Volunteer Coordinator
  • Audrey Bezner, Website and Newsletter Manager

P&P SIG Progression at Tech Comm Summit

This year’s Tech Comm Summit will be in Columbus, OH 21-24 June 2015. We sure hope you plan on attending.

Here is a link to all the conference particulars: http://summit.stc.org/

The P&P SIG will be there! We will hold our annual meeting and there will be a luncheon. In addition, we will host the following progression session topics:

#1 Dawnell Claessen – Topic: Links, references and resources for policy and procedures analysts. A presentation and discussion of a bibliography of printed and online resources for everyday use in Policy & Procedure.

#2 Emily Kowal – Topic: Career Development in Policies and Procedures. Practical tips and ways to develop your skills set, gain experience and advance your career in Policies and Procedures.

#3 Louise Tincher – Topic: Technology and Tools in Policies and Procedures. An overview of some of the technology and tools we use to write, reviews, organize and deliver our Policies and procedures.

#4 Jamye Sagan – Topic: Getting Started in Policy and Procedure – What I know now that I wish I’d known then. A presentation and discussion of what I consider my most helpful lessons learned in P&P.

#5 Audrey Bezner -Topic: Best Practices in Policies and Procedures. A set of guidelines and “tips and tricks for policy and procedures analysts to work with.

#6 Cindy Pao – Topic: What I know Versus Reality. What we memorialize in a policy or procedure versus what really happens in the field. Releasing a policy or procedure that has been approved, but was never edited by me. Hurry up and produce this document; wait and wait and wait to release it. What should be versus what the field says.

#7 Sherri Henkin – Topic: Documentation and Compliance: What regulations do you answer to? All industries have regulations, sometimes multiple sets of conflicting regulations. The key to compliance is clear documentation – policies, procedures, and forms, etc.  THIS TOPIC CANCELLED.

Quarterly Update – Fall 2014 Copy

Lights! Camera! Action! The P&P SIG goes live with a new webinar and website.

New Webinar

Keeping policies and procedures up to date is an ongoing headache. How do you ensure timely reviews? In this webinar you’ll learn how one company uses information architecture to stay on top of the process. Register and mark your calendars now for this valuable webinar.

SharePoint Information Architecture: Improving the Policy and Procedure Process

New SIG Website

It’s finally here! The new, improved, better than ever Policies and Procedures SIG website. We’ve posted instructions for the SIG mail lists, our SIG newsletter archive, and existing policy and procedure related article reviews. Check it out now at: www.stc-pp.org

New Members and Mail Lists

Welcome to all our new P&P SIG members. Unless you opt out of receiving SIG email, we subscribe you to our Announcement and Discussion Lists. The Announcement List is used for official SIG announcements. Participating in the Discussion List is a major benefit of membership in the P&P SIG. You will hear from other members periodically and be able to exchange ideas and information with them.
To ensure that you receive our email, please add these addresses to your email contacts or white list.

  • pp-discuss at mailer.stc.org
  • pp-announce at mailer.stc.org

STC sends subscribers a monthly reminder with your mail list passwords and instructions.

New SIG Corporate Value Program Members

Welcome to our new STC Corporate Value Program members at Bank of America.
Could your company benefit from the Corporate Value Program?

  • Organizations with five or more technical communicators can save on membership dues.
  • Organizations that sell technical communication products and services can benefit an array of high-impact, low-cost, exclusive marketing opportunities.

For more information, contact STC Business Development Manager Stacey O’Donnell at stacey.odonnell@nullstc.org or +1 (571) 366-1915.

Be an Active Member

Want to see your name in (digital) print? Send us your reviews of policies and procedures related publications (books and articles), webinars, presentations, classes, etc. They don’t have to be long – just relevant. We’ll post them to our new website.
Want to get to network and make valuable professional connections? We’re looking for volunteers to help maintain and update our new SIG website. Summarize mail list discussions. Post summaries and reviews (see above). Add links to resources.
Want to really meet the movers and shakers and see how STC works? Become a SIG leader. Join the SIG Leaders Discussion List and Forum. Participate in live online SIG Leader meetings and webinars. Get to know the people behind the names.

SIG Status

Our current numbers (as of 09/21/14) are:

  • 468 My STC P&P Group members
  • 298 subscribers on our mail list
  • 332 SIG members paid up through 2014
  • 5 SIG leaders and volunteers

Miscellaneous

  • Look for a Policies and Procedures session at the Summit in June. Thank you to Dawnell Claessen for submitting our proposal and Emily Kowal, Jamye Sagan, Audrey Bezner, Cindy Pao, and Sherri Henkin for collaborating.
  • Don’t forget our Linked In Group /li>
  • Note: STC plans to retire the My STC groups.

Remember, you are what makes this SIG work!
If you have ideas, suggestions, questions. or comments, please contact us. New volunteers are always welcome.

Your leaders and volunteers,

  • Dawnell Claessen & Emily Kowal, SIG Co-Managers
  • Louise Tincher, Membership and Volunteer Coordinator
  • Audrey Bezner, Website and Newsletter Manager
  • Darren Ritchie, Discussion Facilitator