Proceedings-2002-By Ann Rockley; Summary by Maria Christophel (2006) This article defines dynamic content and provides examples of its use by companies of diverse operations and by E-commerce. It lists and explains the requirements for developing dynamic content, and provides a diagram that defines the process of dynamic content. It discusses the delivery of dynamic content documentation and explains the importance of dynamic content engines to retrieve the stored information. It notes this new writing method to be an opportunity for technical communicators, information designer/architect.
Proceedings-1996; By Dean Bell and Helen Smith; Summary by Maria Christophel (2006) This article provides a brief outline of the topics that were covered in the session presented at the SCT Conference. The purpose of the session was to relate activities performed during the various phases of developing internal procedures for online delivery at Suncorp.
Proceedings-2000: By Tricia Cunat and Amary Craig; Summary by Maria Christophel (2006) This article describes the method for writing processes and procedures using as the base a detailed analysis of the audience and the ISO 9000 definition of process vs. procedure. It provides a detailed definition and a comparison between processes and procedures, and provides examples of when using either or both is appropriate. It defines audiences and provides a model matrix for identifying potential audiences in the development of a user manual. In addition, it presents types of formats for delivering processes and procedures to the audience.
Proceedings-2001-Jeannete P. Evans; Summary by Maria Christophel (2006) This article outlines the advantages and disadvantages of delivering policies and procedures through the web. It presents the results of surveys conducted in a company to decide on the selection of the best delivery method to alleviate the old problem of maintaining policies and procedures binders updated. The author presents in a series of tables, the conclusions of research activities, advantages/disadvantages of online delivery, and the results of implementing web delivery.
Proceedings-1997; By Jerri L. Huclayer; Summary by Maria Christophel (2006) This article describes the old format for writing P&P and indicates the reasons why this format is becoming obsolete. It describes process-based policies as the new format of writing and points out the benefits of using such method. It explains that the new format places more importance on the process rather than who is doing the process.
Proceedings-1997; By Thomas F. Moran; Summary by Maria Christophel (2006) This article presents The Technical Writing Machine as a model for teaching students to develop troubleshooting procedures. It indicates the reasons for creating the model and the benefits derived by its use. It presents a diagram of the model and explains the flow and its different components. The application of the model produces malfunctions systems for which strategies for problem solving must be written.
Proceedings-1993; Elizabeth T. Perelli; Summary by Maria Christophel (2006) This article narrates the activities this author performed with one additional staff to implement a procedures writing training program in a financial company. The article describes the assumptions of the program, the challenges encountered during the process, and the benefits received by all participants in the program.
Proceedings-1997; By Ronald Robert Kirtland; Summary by Maria Christophel (2006) The article introduces in br /ief, the lessons learned during the enormous task of updating and converting hard copy documentation to an online environment. It provides a br /ief insight into the phases of the project: analysis, research, development, user testing, and implementation.
These books focus on effectively communicating policies and procedures:
- Writing Effective Policies and Procedures: A Step-By-Step Resource for Clear Communication, by Nancy Campbell, AMACOM (1998)
- Establishing a System of Policies and Procedures, by Stephen Page, Bookmasters (1998)
- 7 Steps to Better Written Policies and Procedures, by Stephen Page, Process Improvement Publishing (2001)
- How to Write Policies, Procedures & Task Outlines: Sending Clear Signals in Written Directions, by Larry Peabody, Idyll Arbor; 3rd edition (2001)
- Procedure Writing: Principles and Practices, by Douglas Wieringa, Christopher Moore, and Valerie Barnes; Battelle Pr; 2nd edition (August 1998)
- The New Playscript Procedure – Management Tool for Action, by Leslie H. Matthies, Office Publications, Stamford, CT (1977)
Proceedings-1999; By Robert Krull; Summary by Maria Christophel (2006) This article introduces a method for achieving balance between the people’s mental representation of actions and the display plane in which the action is represented. It explains the components of actions as procedures that brain must conform with, and provides detailed information on the performer and the spectator’s point of view as pictured on the display plane.