Flowcharting Processes and Procedures

Proceedings-1994; Raymond E. Urgo; Summary by Maria Christophel (2006) This article is a brief summary of the discussion presented at the STC Conference. It introduces Flowcharting as a tool, which technical writers may use for communicating processes and procedures. This article notes the difference between a process and a procedure, and it defines the appropriateness of flowcharting for either. It mentions interrelation of processes, the source of flowcharting symbols, and the techniques of flowcharting design.

Dynamic Content Management

Proceedings-2002-By Ann Rockley; Summary by Maria Christophel (2006) This article defines dynamic content and provides examples of its use by companies of diverse operations and by E-commerce. It lists and explains the requirements for developing dynamic content, and provides a diagram that defines the process of dynamic content. It discusses the delivery of dynamic content documentation and explains the importance of dynamic content engines to retrieve the stored information. It notes this new writing method to be an opportunity for technical communicators, information designer/architect.

Writing Processes and Procedures Using Audience Analysis and the ISO 9000 Document Hierarchy

Proceedings-2000: By Tricia Cunat and Amary Craig; Summary by Maria Christophel (2006) This article describes the method for writing processes and procedures using as the base a detailed analysis of the audience and the ISO 9000 definition of process vs. procedure. It provides a detailed definition and a comparison between processes and procedures, and provides examples of when using either or both is appropriate. It defines audiences and provides a model matrix for identifying potential audiences in the development of a user manual. In addition, it presents types of formats for delivering processes and procedures to the audience.

Web Delivery of Corporate Policies and Procedures

Proceedings-2001-Jeannete P. Evans; Summary by Maria Christophel (2006) This article outlines the advantages and disadvantages of delivering policies and procedures through the web. It presents the results of surveys conducted in a company to decide on the selection of the best delivery method to alleviate the old problem of maintaining policies and procedures binders updated. The author presents in a series of tables, the conclusions of research activities, advantages/disadvantages of online delivery, and the results of implementing web delivery.

Transition To Process-Based Policies and Procedures

Proceedings-1997; By Jerri L. Huclayer; Summary by Maria Christophel (2006) This article describes the old format for writing P&P and indicates the reasons why this format is becoming obsolete. It describes process-based policies as the new format of writing and points out the benefits of using such method. It explains that the new format places more importance on the process rather than who is doing the process.

The Technical Writing Machine- A Model for Teaching Writers How to Develop Troubleshooting Procedures

Proceedings-1997; By Thomas F. Moran; Summary by Maria Christophel (2006) This article presents The Technical Writing Machine as a model for teaching students to develop troubleshooting procedures. It indicates the reasons for creating the model and the benefits derived by its use. It presents a diagram of the model and explains the flow and its different components. The application of the model produces malfunctions systems for which strategies for problem solving must be written.

Procedures Writing Training in a Corporate Environment

Proceedings-1993; Elizabeth T. Perelli; Summary by Maria Christophel (2006) This article narrates the activities this author performed with one additional staff to implement a procedures writing training program in a financial company. The article describes the assumptions of the program, the challenges encountered during the process, and the benefits received by all participants in the program.

Placing Policies and Procedures Online – A Practice Approach

Proceedings-1997; By Ronald Robert Kirtland; Summary by Maria Christophel (2006) The article introduces in br /ief, the lessons learned during the enormous task of updating and converting hard copy documentation to an online environment. It provides a br /ief insight into the phases of the project: analysis, research, development, user testing, and implementation.