Policy and Procedure Communication and the Lone Writer

Proceedings-2002; By Susan Mason, Rich Maggiani, Julia Margulies, and Ralph E. Robinson; Summary by Maria Christophel (2006) This article positions the Lone Writer as an important instrument in the various phases of the documentation and communication of policies and procedures. The four authors of the article provide insight in four topics: the tools for promoting and selling to a company the need for P&P documentation; recommendations for ways of extracting information from subject matter experts; techniques for establishing standards such as obtaining management/staff support and keeping in touch with user groups; and the effects of international standards in the development of P&P documentation.