Intercom-November 2005; By Deborah K. Lockwood; Summary by Maria Christophel (2006)
This article provides basic instructions to technical communicators for developing policies and procedures from scratch. It provides definitions and examples for the terms policy and procedure. It presents techniques for establishing a clear writing roadmap such as using flowcharts or diagrams. Defines Playscript format and details how this format is used for writing procedures. Provides suggestions for establishing style guidelines, choosing numbering sequences, and organizing the procedures.
An STC Special Interest Group