SOPs and the Technical Writer

Intercom-April 2003; By Mark Edelman; Summary by Maria Christophel (2006) This article provides a thorough method for writing Standard Operating Procedures (SOPs). It begins with a clear definition of what SOPs are and what they should not be and takes the reader through the structure, the research, authorship, management, professional matters, and concludes stating that writing SOPs is one way for companies to excel. It explains in detail the elements that should be included in the creation of SOPs such as front matter, purpose, scope, definitions, roles and responsibilities, etc. Equally detailed is the list of recommendations for dealing with authorship issues, which writers of SOPs may have to face; the list includes minimizing cross references, using consistent language, testing procedures, etc. The article stresses the importance of managing the sets of SOPs written to achieve quality, and warns the writers to beware of organizational changes as the worst enemy of documented SOPs.

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