Managing a Company-Wide Policies and Procedures Project

Proceedings-1996; By William B. Crepes; Summary by Maria Christophel (2006) This article discusses three important factors that must be considered when managing the documentation of policies and procedures company-wide without a disruption to business operations. The people factor section explains the reasons and methods for involving executive management in the project, and gaining the acceptance of the employees. The project factor section explains the methods for establishing scope, priorities, scheduling, and prototype development. The publishing factor explains the reasons for analyzing audiences, making documentation recipient lists, and controlling the distribution.