Documenting Procedures After the Sole Subject Expert Has Left …

Proceedings-1999; By Audrey Cielinski Kessler; Summary by Maria Christophel (2006) This article narrates the scenario of a company that was left without the intelligence of the human resources expert. It describes the methods and strategies that the technical writer created to straighten out the mess. It provides insight as to questions the technical writer should ask for writing procedures that are organized and effective. Finally, it informs about the problems that arise when the processes are reviewed and especially when they are not reviewed.