Creating “Living” Policies and Procedures

Intercom-November 2005; By Geoffrey J. S. Hart; Summary by Maria Christophel (2006)
This article states that policies and procedures goals found in dusty old binders were created to enshrine best practices or to evaluate employees. The author explains that these policies and procedures would not be valuable unless they are effective in supporting the employees to achieve the goals of the organization. The author supports best practices, consistency, training, and compliance as goals for writing policies and procedures; but in addition, the author explains the reasons why policies and procedures must react immediately to business changes, thus arising the need to create living policies and procedures.