Proceedings-1998; By Raymond Urgo; Summary by Maria Christophel (2006)
This article defines the terminology and the scope of policies and procedures and introduces an Assessment Model for measuring the level of policies and procedures programs developed in a corporate structure. The model measures the grade in consideration to the functions provided by the program. It states that the model plays a synergistic role measuring the contribution of P&P to the organization.
An STC Special Interest Group