1994-Forming a Policies & Procedures Professional Interest Committee

Proceedings-1994; By Raymond Urgo; Summary by Maria Christophel (2006) This agenda provides details for one of the Annual STC Meeting agenda items. The item establishes the need to create a Professional Interest Committee (PIC) for assisting and uniting the writers of policies and procedures as one of the various groups of technical writers who are members of the STC. It proposes the PIC’s mission, goals, scope, and activities; and it invites policies and procedures writers to join and volunteer to participate in this committee.
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Who Should Document Organizational Policies & Procedures

Proceedings-2002; By Raymond Urgo; Summary by Maria Christophel (2006) This article addresses the typical situations and the typical solutions that organizations follow when documenting operational policies and procedures. It explains the unrealistic demands placed on employees and the effects of non-participation in the development of procedures. It also explains the common solutions such as hiring a writer, developing a program for employee participation, and training employees to write procedures. The article comments on the need to establish a team among supervisors, management, employees, and the stakeholders to support the efforts of a technical writer with writing and editing skills for producing performance-based communication.

Technical Writing in the Financial Industry

Intercom-April 2005; By Sandy J. Larsen; Summary by Maria Christophel (2006) This article establishes the job requirements placed by the financial industry when hiring technical writers making them practically unable to qualify for the job. The author proofs through research that several writers have entered the financial field as writers with no knowledge of banking, finance, or mergers and have become successful. The author states that it is possible for qualified technical writers to transition into another field of expertise by volunteering services and becoming formally or informally educated in the field the writers want to work.

Standards – New Opportunities for P&P Writers

Intercom-November 2005; By Ralph E. Robinson; Summary by Maria Christophel (2006) This article discusses in detail the reasons why international standards are opening new opportunities for P&P writers, and how writers should take advantage of such opportunities. The author explains how the International Standards Organization (ISO) creates standards for global industries and why is good for business to comply with ISO requirements. Why are they important; he also provides a great deal of information about how international standards impact on P&P professionals.

Sarbanes-Oxley and New Opportunities

Intercom-January 2004; By Holly E. Harkness; Summary by Maria Christophel (2006) This article presents the reasons why the Sarbanes and Oxley Act offers technical writers career opportunities similar to those offered by Y2K. It defines the Sarbanes Oxley Act (SOX) and notes that public owned companies are required to comply with the regulation and therefore, some companies are spending millions in their projects. The articles provides a br /ief background of how the author’s team became involved with the project and it notes that the team wrote polices, procedures, processes, etc. The role of the technical communicator offers opportunities for demonstrating skills such as creating processes, identifying gaps, documenting controls, updating documents, etc. The article advises that to get started a technical writer should emphasize experience writing policies and procedures, and the knowledge of SOX and its interpretation.

Policies and Procedures – An STC Niche

Intercom-November 2005; By Raymond E. Urgo; Summary by Maria Christophel (2006) This article explains the creation of the P&P Special Interest Group (SIG) as the first body in the world for offering assistance to policies and procedures technical writers.

Marketable Skills for the Policies and Procedures Professional

Proceedings-1995; By Raymond E. Urgo; Summary by Maria Christophel (2006) This article provides a brief insight in the various skills that are required from Policies and Procedures writers. The article states that technology advancements and work force reduction require writers to acquire or become stronger in their marketing, managerial, analytical, instructional, communication, and people skills.

Managing a Company-Wide Policies and Procedures Project

Proceedings-1996; By William B. Crepes; Summary by Maria Christophel (2006) This article discusses three important factors that must be considered when managing the documentation of policies and procedures company-wide without a disruption to business operations. The people factor section explains the reasons and methods for involving executive management in the project, and gaining the acceptance of the employees. The project factor section explains the methods for establishing scope, priorities, scheduling, and prototype development. The publishing factor explains the reasons for analyzing audiences, making documentation recipient lists, and controlling the distribution.

Full-Employment Legislation for Technical Writers

Proceedings-1993; By Carolyn Dean; Summary by Maria Christophel (2006) This article narrates the scenario the Author experienced when she began working on a project to implement regulations in a nuclear facility. It lists the different opportunities regulations provide to technical writers; policies and procedures development is counted among these opportunities. It explains how writers can take advantage of these opportunities created by legislation by advising to get immersed into the regulation and taking a related class.

Documenting Procedures After the Sole Subject Expert Has Left …

Proceedings-1999; By Audrey Cielinski Kessler; Summary by Maria Christophel (2006) This article narrates the scenario of a company that was left without the intelligence of the human resources expert. It describes the methods and strategies that the technical writer created to straighten out the mess. It provides insight as to questions the technical writer should ask for writing procedures that are organized and effective. Finally, it informs about the problems that arise when the processes are reviewed and especially when they are not reviewed.
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