Developing ISO 9000 Procedures

Proceedings-1996; By Ralph E. Robinson; Summary by Maria Christophel (2006) This article discusses document and data control issues as the common causes of registration failure with ISO. It presents the reasons why companies need to comply with ISO requirements, and the ISO 9000 Quality System Concept. It explains the documentation structure, the main goal of documentation, its effect on the registration process, and the control requirements for documentation. The article also presents these ISO standards as career opportunities for raising the profile of technical writers within the organization.

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